Refund Policy
Overview
Platinum Holiday Lights is committed to providing high-quality products and services. If you are not satisfied with your purchase or installation, please contact us within 7 days of delivery or service completion to request a return or refund.
Eligibility for Refunds
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Refunds are only issued for defective or damaged products, or if services were not provided as agreed.
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Due to the seasonal and custom nature of our products, non-defective items are not eligible for returns.
Process
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Contact us at info@platinumholidaylights.com or (405) 381-6121 with your order details.
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Our team will review your request within 3 business days.
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Approved refunds will be processed to your original payment method within 7–10 business days.
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If you have any questions about our return and refund policy, please reach out before placing your order.